Whether it is tools like Confluence which is old and painful to use, Notion which is too flexible and too generalist or Slack which doesn't help to manage documentation. But also Microsoft SharePoint,Clickup, Google Drive, ... None of these tools were thought to support growing organization's needs in the long term
Information structure management has always been hierarchical, but let's face the truth unless the tree view model is memorized by all members of the organization it gets very difficult to browse and use. Relying only on such structure prevents documentation to grow and be browsable naturally.
AI has failed to revolutionized search yet, and we are still failling at finding information if it hasn't been properly indexed by humans
The culture organizations want to create can't be supported by the proper tools. How can you make decisions transparently if tools are not adopted by all team members of your organization and if you can't easily assign proper rights management ?
Knowledge is moving, what is true today may not be true tomorrow. As a result, managing existing and past knowledge is crucial to keep knowledge accessible in the long term. Wikipedia the biggest knowledge space the world has created had been able to do it thanks to benevol diverse collaboration, why companies couldn't do it too?
Managing the knowledge of an organization is not the same thing as taking care of personal notes. Finding information that people don't know exists is a big difference. Current tools are too focused on retrieving its own information.
Rights and access management is the core of knowledge management. Not everyone needs the same information, and some information is not public. That doesn't mean the former should be more difficult to find.
A bad unified and enforced knowledge structure will always beat a do-what-anyone want attitude. This is true almost everywhere, whether it is in politics, in business, in sport or in knowledge management
Knowledge is a serious asset of your organization, there needs to be a strong strategy about it. Any team member needs to be an actor of this strategy, whether it is by curation, creation or consultation of content, let's bring back knowledge at the core of your company
Today's world is connected, people have preference and some tools have rich expertise. Knowledge should be open and accessible independently on where it is created and stored. There are many ways to maintain consistency across different cultures/department/teams/tools